Returns & Exchanges
Kasturi Kundal endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
Domestic & International Orders (including for Sale 2021):
Returns & Exchanges are only allowed if the product is wrongfully delivered, i.e. product doesn’t match the item in the order confirmation, or if it has a genuine quality/manufacturing defect, in which case we will re-fulfill your order with the same or similar product after review of the wrong delivery/quality/ manufacturing defect within a specific time frame (see Customer Care below).
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our Customer Care for prompt resolution.
Unfortunately we cannot allow Returns & Exchanges under any other circumstances. Customers are requested to verify and review order(s) including colours, sizes, quantities, etc. of textiles /garments /objects before placing the order.
No refunds would be given if the customer has provided a wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Products bought online cannot be exchanged or returned in store.
Purchases made during on sale/ discounts are not eligible for any return or exchange.
Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) until our insurance adjuster visits to survey the damage.
Additionally, please mention details about the damaged merchandise on the delivery receipt instead of signing it as 'received'.
All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
To return or exchange a wrongfully delivered product or report a genuine quality/ manufacturing defect in the delivered product, please get in touch with our Customer Care within 48 hours of delivery:
Share your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item with our Customer Care.